ORDER
There are two possibilities. Either the email is in your spam or promotions folder, or the email address you provided is incorrect.
As soon as you place your order, it is immediately forwarded to the preparation department. At this stage, it is unfortunately no longer possible to cancel your order.
This is possible if you contact our customer service within 2 hours by email at contact@wordfamilybuildbook.com.
You can track your order here https://ordfamilybuildbook.com/pages/order-lookup
Sometimes your order may be shipped in two parts. In this case, we will notify you by placing a message in your package.
If an item is not as described, please email a photo of the item you received to contact@wordfamilybuildbook.com. Our customer service team will find a quick solution.
If your tracking hasn't changed in a while, we invite you to contact our customer service by email at contact@wordfamilybuildbook.com. They will do their best to assist you.
Unfortunately, it is not possible to cancel or request a refund because the package has been picked up by the carrier. In this case, the carrier is responsible for the package. Contact our customer service by email at contact@wordfamilybuildbook.com to open an investigation.
This is possible by sending an email to our customer service at contact@wordfamilybuildbook.com.
In the event that you refuse the package, following a change of mind, the shipping costs and return costs will be deducted from your refund even if the initial shipping costs were free as well as 25% of the total amount of the order for handling/restocking fees.
Unfortunately, our offices are not open to clients. We only sell online.
DELIVERY
We deliver to most countries. Currently, we do not ship to Ukraine or Russia.
Packages are shipped from our warehouse in Asia by UPS, DHL or post office.
Standard delivery time is 1-3 weeks depending on the destination country and 1-7 days for express delivery.
Shipping costs vary depending on the destination country. You will be able to see these costs at the final stage of checkout.
Delivery is free for orders over €50.
Customs duties and taxes are designed to generate revenue and protect your country's industrial production. Unfortunately, we are not responsible for these fees. You must pay them to the carrier in order for them to deliver your package.
EXCHANGE AND RETURN
You have the whole procedure here https://wordfamilybuildbook.com/pages/delivery-and-return
Exchanges are not possible.
PAYMENT
You can pay for your purchase by credit card, Mastercard, Visa, American Express, Apple Pay, or Google Pay. PayPal is not available.